Development Support
Development Support – Technical Support
The Development Support level provides Ecosystems Services partners with access to experienced VMware resources to help bolster Partner's team's development, accelerate Partner's software development cycle, eliminate risk, and ensure project success. Support includes troubleshooting of technical issues for supported SDKs, and APIs by Domain Specific Experts. Depending on the technical issue and availability, sample code may also be provided. Partners are required to be enrolled in one or more of the Ecosystem Services PEPA Program Categories and should have signed the Subscription Based SOW in order to take advantage of this Support Option. For further details on the service or to see the list of technologies supported visit our Services Program Guide page and FAQ. To check if your company has signed the required agreements or to sign up for the service contact us at Partner Services.
Note: Partners can order only one unit of this program/service.
- Increased flexibility in software development lifecycle
- Leverage subject matter experts for quicker resolution of development issues
- Maximize investment in VMware developer tools and technologies
- Predictable
- Easy renewal
- Utilize the strategic architectural advice and guidance, insight and planning around new technologies
The benefit to Partners is that they no longer need to spend valuable engineering resources in trying to resolve issues on their own. Using this level of support, allows Partners to incorporate the knowledge of VMware engineering experts into resolving unforeseen problems.
Please note the following restrictions:
- Only partners in the VMware’s Ecosystems Services programs who have fully executed a Statement of Work (SOW) to the Platform Extensibility Program Agreement (PEPA) can purchase this SKU.
- It is valid for a year from the effective date of the services agreement and does not include VMware product updates or upgrades.
- This service fee is non-refundable. It cannot be credited back or refunded or rolled over to the next year.